His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, on Saturday announced the UAE’s five best and worst service centres in terms of their performance.
According to the list, the best performing service centre is the Federal Authority for Identity and Citizenship’s centre in Fujairah, while the worst is that of Emirates Post-Al Khan Branch in Sharjah.
The evaluation process has covered more than 600 service centres across the country.
“We have the courage to evaluate ourselves and our teams with ultimate transparency, because covering up our mistakes and shortcomings costs far more,” said Sheikh Mohammed.
The top five centres:
- Federal Authority for Identity and Citizenship – Fujairah
- Ministry of Education – Ajman
- Traffic Services and Licensing (Ministry of Interior) – Ajman
- Wasit Police Center (Ministry of Interior) – Sharjah
- Sheikh Zayed Housing Programme – Ras Al Khaimah
The top five worst centres:
- Emirates Post Group, Al Khan branch – Sharjah
- Al Muhaisnah Centre for Preventative Medicine (Federal Authority for Identity and Citizenship) – Dubai
- General Pension and Social Security Authority Centre – Sharjah
- Baniyas Centre for Social Affairs (Ministry of Community Development) – Abu Dhabi
- Tawteen Centre (Ministry of Human Resources and Emiratisation
Sheikh Mohammed also singled out individual members of staff for praised, citing the high performance of Mohammed Al Zohoori, of the Traffic Services and Licensing Center in Ajman, Sara Al Jasmi, of Ajman’s Ministry of Education team, Fatima Al Darmaki of Sharjah’s Wasit Police Station and Mariam Al Zaabi, of Ras Al Khaimah’s Sheikh Zayed Housing Programme.
Similar assessments will be carried out on an annual basis, and a feature of these will be evaluations for ministers, under-secretaries and general directors. Ministries and government authorities will also be subject to annual reviews and the results will be publicly revealed.