Important Numbers and Useful Links to Help the people in the situation of emergency or likewise
Emergency phone numbers
In case of an emergency, you can call the following numbers while anywhere in the UAE:
- 999 for Police
- 998 for Ambulance
- 997 for Fire Department (Civil Defence)
- 996 for Coastguard
- 911 for electricity failure
- 922 for water failure.
- For incidents related to harassment or safety, contact:
- For cybercrimes, report online.
- To report human trafficking, contact
- Hotline for labour complaints: 8005005
- Hotline for human trafficking issues: 8007283
- Fax: +971 4 217 1644
- Email: firstname.lastname@example.org.
- To report violence and abuse of women and children, contact
- Ministry of Interior on tollfree hotline 116111
- EWAA Shelter for Women and Children on hotline: 8007283
- Dubai Foundation for Women and Children on 800111
- Child protection centre in Sharjah on toll-free helpline number 800 700.
- Hemaya Foundation for Children and Women – Ajman on hotline: 800himaya (800446292)
- Aman Centre for Women and Children through RAK Police – 07-2356666
- To report animal abuse, contact
- Ministry of Climate Change and Environment on hotline 8003050
- Dubai Municipality on hotline 800900
- Local municipalities across the UAE
- Emirates Animal Welfare Society on 9712-5010054 or through Facebook account.
- To report human rights issues, use the eServices from:
You can contact CDA on the toll-free number 8002121 or email at email@example.com.
- For consumer issues, contact
- For food safety issues, contact
- For fake or harmful medicines, contact Ministry of Health and Prevention through the hotline 80011111.
- For drone accidents, or loss of control of the drone, call GCAA on hotline +971506414667 or send eMail.
- For nuclear or radiation concerns, contact Federal Authority for Nuclear Regulation (FANR) at 800-3267999 or 050-6416533.
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
Meanwhile, you could attend to the patient with these first aid tips.
UAE’s hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
- Ministry of Health and Prevention
- Abu Dhabi Government
- Dubai Health Authority
- Sharjah Government
- Umm Al Quwain Government
- Fujairah Government
- Medical emergency – the official portal of Abu Dhabi Government – TِAMM
- What you should do in a medical emergency – the official portal of Dubai Government
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions. Remember, no traffic incident in the UAE can go unreported.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
- Roads accidents procedures – the official portal of Abu Dhabi Government
- Call civil defence on 997 (from anywhere in the UAE).
- Evacuate the premise immediately. All public buildings are marked with fire exits.
- Walk towards the exit calmly without rushing.
- Do not stay behind to collect belongings.
- If possible, close the doors as you leave to avoid the fire from spreading further.
- Do not use lifts in case of a fire.
- If you can, try putting off the fire with the help of extinguishers without risking your life.
- Do not return to the building until declared safe by the police or civil defence.
Power and water supply failure
If you are in:
- the city of Abu Dhabi, call Abu Dhabi Distribution Company on 8002332.
- the city of Al Ain, call Al Ain Distribution Company on 8009008.
- the emirate of Dubai, call Dubai Electricity and Water Authority on 991.
- other emirates, call Federal Electricity and Water Authority on 991 for electricity and 992 for water supply problems.
- If you are in Abu Dhabi, call Critical Infrastructure and Coastal Protection Authority on 996.
- If you are in other emirates, call the police on 999.
Dubai has seven maritime rescue points. They are:
- Al Hamriya
- Coast Guards
- Dubai Creek
- Floating Bridge
- Jumeirah 1
- Jumeirah 2
- Jumeirah 3.
Injury or death at workplace
In case of an injury or death at workplace, the employer/s must inform Ministry of Human Resources and Emiratisation within 24 hours from the incident.
Employer/s can contact the ministry by:
Employer/s must provide the following details of the worker/employee:
- labour card number
- property number
- date of the injury
- phone number to contact the responsible person.
Employer/s must inform the ministry when:
- the work-related injury costs a worker absence of three days or more
- the injury or death has occurred during work or while commuting to or from the workplace
- the worker/employee has contracted a disease listed under occupational diseases in Chapter 8 of Federal Law No. 8 of 1980 (PDF, 200 KB) for Labour Law and its Amendments. (PDF, 255 KB).
National Emergency Crisis and Disaster Management Authority (NCEMA) is the federal entity responsible for the safety of the lives of all citizens and residents on the territory of the UAE and the property of the country.
Read NCEMA guidelines to deal with:
Also, refer to the guide for emergencies (PDF, 9 MB) for tips to survive during natural calamities and wars.
If a UAE national is in an emergency abroad, he can contact one of the UAE’s embassies and consulates abroad or Ministry of Foreign Affairs and International Cooperation in the UAE.
Refer also to:
- Official websites of the UAE Embassies and Consulates abroad
- UAE Diplomatic and Consular Corps Abroad – Protocol Department Dubai
- eServices for UAE nationals abroad offered by Ministry of Foreign Affairs and International Cooperation
For people of determination
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
- Important telephone numbers in the UAE – Gulf News
- Dealing with emergencies – the official portal of Abu Dhabi Government
- Reporting emergencies – the official portal of Dubai Government
- The National Emergency Medical Response Programme (Estijaba) – the official portal of Abu Dhabi Government
- First aid and rescue training courses – the official portal of Abu Dhabi Government
- Contacting the Police – Dubai government portal
- Dealing with Police – Dubai government portal
- Public and personal safety – Abu Dhabi government portal